How to Claim a Refund on Google Play Store on App Purchases

How to Claim a Refund on Google Play Store on App Purchases

Get Refund for apps purchased from the Google Play Store

If you are a tech lover so this must have happened with you, Made a purchase of any apps related to games, e-book, media or any other app.

And Confident that you are going to love it. But then you don’t. The App isn’t what it claimed to be, or the music, media or app is just rubbish not having good contents. Feels you are cheated. So don’t scratch your head, Now Time to get a Google Play claim refund.

Claim a Refund on Google Play Store on App Purchases
Claim a Refund on Google Play Store on App Purchases

So in this article may help you ‘How to get a refund for apps purchased from the Google Play Store’ we have discussed how you can make refund of many items purchased from the google play store.

Refund App within 2 hours of Purchase

To look into the app weather you like it or not and for this two hours is more than sufficient to decide for your refund decision form Google play store. Now you quickly decide to Claim refund within 2 hours of download, so Follow the below steps:

Open the Google Play Store app

Under Menu icon and choose My Account

Select the app or game you want to return

Click on Refund Button

Now Follow the on-screen instructions carefully to complete refund process.

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Refund on Google Play Store on App Purchases

Now, If you don’t find ‘REFUND’ button, means you have already passed the two hours window slot, it will say Uninstall instead.

How to contact an app or game developer for a refund

There a hope still, you can contact to app developer and present your consent and request for the refund of the app.

To know the contact info of the app developer follow the below steps:

  • Open the Google Play Store app
  • Search for the app whose developer you want to contact for claim Refund
  • Click on the app
  • Now Click on Read More

Hope that the contact information is displayed over good to go.

Get a refund on an eBook

In case of eBook you are bit lucky, here Google play gives 7-day return period. So on educational stuff google offer bit more time window to claim refund but there is some exception too. Not on all educational stuff you get this much of time, there are many on which you get less time for claim refund.

Get a refund on a Google Play movie purchase

If you have made any purchases for movies app and you found that its video clips are defective, then you can get refund any time within 65 days. But in second scenario you find that this movie is not for you and simply want to claim refund so in this case you have only 7 days of window to refund your purchase.

Get a refund on a Google Play Music purchase

On purchase of google play music you get the 7 days’ time frame to claim your refund, if you haven’t streamed or downloaded it.

If you are living in European Union so you are double lucky, you get 14 days’ time to claim for your refund.

Follow below steps to make it happen:

  • Go into your Play Store account
  • Look for Order History and find the item you want to request a refund for
  • Hit on the menu icon
  • Select Report A Problem
  • Now Select I’d Like To Request a Refund

If you don’t have access to a computer, you can contact the support team instead.

Contact Google’s support team for help with refund

In case the developers don’t reply to your emails or disagree with your request, so there is one last option for you to try. Google’s support page says that you can contact their support team asking for help solving your problem.


Hope you find new and profitable information here, this may help you while dealing with the bad apps from the Google Play Store. It will be very easy to get it claim refund of any bad apps that not contained what claimed initially. Let us know your view on this or if you face such situation and lost your money due to lack of this type of information.

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